Insight — AI & Process Automation
Where AI agents fit in a K2 workflow
K2 runs the process; AI makes the judgment calls inside it. A plain-English map of where AI belongs in a workflow — and how K2 5.9.1's locally-hosted Intelligence Engine puts that AI behind your firewall.
Three places AI earns its keep
- Classification — routing a request before it ever touches a queue
- Extraction — pulling structured data out of a document
- Drafting — proposing a decision or response for a human to confirm
Why K2 5.9.1 matters
The locally-hosted Intelligence Engine means model calls stay inside your network. That changes what's possible for regulated industries — and removes most data-residency objections to AI in workflow.
What good looks like
- AI is a step in the workflow, not a parallel system
- Every decision is logged with confidence and inputs
- Humans approve anything that's material or ambiguous