Insight — AI & Agentic Automation
From RPA to agentic automation: what changes
Bots follow scripts; agents pursue goals. A clear-eyed look at where classic RPA still wins, where AI agents change the game, and how to combine them safely.
Where RPA still wins
- Stable rules
- High volume
- Predictable inputs and outputs
Where agents change the game
- Unstructured inputs and ambiguous decisions
- Multi-step work that crosses systems
- Tasks that benefit from explanation and reasoning
Combine them safely
- Agents call bots as tools — and vice versa
- Human approval at material decision points
- Evals and observability before scale